Return and Refund Policy – Icon Solutions Kota
At Icon Solutions Kota, we offer a return and/or refund option under specific conditions. Please note that not all products under each category have the same return policy.
Product Types and Return/Refund Policy:
| Product Type | Return/Refund Policy |
|---|---|
| Brand New (Manufacturer Sealed Pack) | No Returns/Refunds/Replacement |
| Brand New (Import OEM Product) | No Refund/Returns – Replacement available within 5 days of delivery (in case of non-functionality) |
| Tested Pulled/Used Product | Refund/Replacement/Returns available within 5 days of delivery (in case of non-functionality) |
Note: Product type is listed under the “Additional Information” tab on the product page. The return policy is divided into three parts. Please read each section carefully to understand the conditions under which returns are accepted.
Part 1 – Categories, Return Window, and Applicable Actions
| Category | Return Window and Actions Possible |
|---|---|
| Pulled/Used Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts | 5 Days – Refund or Replacement |
| Manufacturer Sealed Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts | No Refunds or Replacement (All functionality issues handled by the product manufacturer) |
| Printer Consumables such as Ink and Toner Cartridges, Photo Paper, Lamination Pouches | No Refunds or Replacement |
| Unboxed Printers | No Refunds or Replacement (All functionality issues handled by the manufacturer or service centers) |
| Brand New Printers | No Refunds or Replacement (All functionality issues handled by the manufacturer or service centers) |
| No Returns Products | Some products in the above categories are non-returnable due to their nature or other specific reasons |
| Full Refunds/Replacement/Exchange | Applicable if the product delivered is different from what was ordered or if the product quantity is incorrect |
Part 2 – Return Pick-Up and Processing
Returns will be accepted only if the following conditions are met:
- The product must be packed securely with all accessories originally included.
- The order ID and quality check mark must be visible on the product.
- The product’s original packaging must be undamaged, unused, and free from stains, with any quality or warranty seals intact.
- The return should be sent to the address provided by our support team at the time of the return.
- Return shipping costs will not be refunded.
- Returns are accepted only for orders above Rs. 249.
Additional conditions for return rejection:
- If the customer refuses to accept the shipment at the time of delivery (delivery attempts will be made by the courier).
- If the shipping address is out of bounds at the time of delivery (the product should be collected from the courier’s office).
- If the customer is unavailable at the time of delivery (delivery attempts will be made by the courier).
- If the customer requests a future delivery date (delivery attempts will be made by the courier).
Refunds or replacements will be processed only once the returned product is received and inspected.
Part 3 – General Rules for a Successful Return
- Refunds will be provided for applicable items according to the conditions mentioned.
- If you receive a different or damaged product at the time of delivery, you are eligible for a refund. Once delivery is accepted, no return request will be processed, and specific conditions for replacement/returns will apply.
- Refunds will be initiated to the original payment method. In some cases, we may require bank details or a Paytm number to process refunds manually.
- Refunds will be credited within 5 to 7 business days after approval.
- All refunds will be partial, as order processing and other online charges will be deducted.